Policies

DISTRIBUTION POLICY
The Stenner Pump Company has an open distribution sales policy which does not restrict established distributors in the form of reselling, pricing, or geography. Stenner does encourage distributors to adhere to standard business ethics promoting honest and fair trade practices. The Stenner Pump Company does maintain the right to continually evaluate our sales policy and make adjustments as needed.

WARRANTY
All Stenner warranties or repairs should be directed to the factory. Stenner will not accept defective pumps in exchange for new units. Warranty repairs will be handled according to our warranty policy.

LIMITED WARRANTY
Stenner Pump Company will for a period of one (1) year* from the date of purchase (proof of purchase required) repair or replace, at our option, a l defective parts. Stenner is not responsible for any removal or installation costs. Pump tube assemblies and rubber components are considered perishable and are not covered in this warranty. Pump tube will be replaced each time a pump is in for service, unless otherwise specified. The cost of the pump tube replacement will be the responsibility of the customer. Stenner will incur shipping costs for warranty products shipped from our factory. Any tampering with major components, chemical damage, faulty wiring, weather conditions, water damage, power surges, or products not used with reasonable care and maintained in accordance with the instructions will void the warranty. Stenner limits its liability solely to the cost of the original product. We make no other warranty expressed or implied.

*The S Pump Line has a two (2) year warranty.

RETURNS
Stenner offers a 30-day return policy on factory direct purchases. Except as otherwise provided, no merchandise will be accepted for return after 30 days from purchase. To return merchandise at any time, call Stenner at 800.683.2378 for a Return Merchandise Authorization (RMA) number. A 15% restocking fee will be applied. Include a copy of your invoice or packing slip with your return.

DAMAGED OR LOST SHIPMENTS
Check orders immediately upon arrival. Any claim of damage, shortage or order discrepancy must be noted on the delivery receipt and reported to Stenner at 800.683.2378 within seven (7) days of receipt.

SERVICE & REPAIRS
Before returning a pump for warranty or repair, remove chemical from pump tube by running water through the tube, and then run the pump dry. Following expiration of the warranty period, Stenner Pump Company will clean and overhaul any Stenner metering pump for a minimum labor charge plus necessary replacement parts and shipping. All metering pumps received for overhaul will be restored to their original condition. The customer will be charged for missing parts unless specific instructions are given. To return merchandise for repair, call Stenner at 800.683.2378 or 904.641.1666 for a Return Merchandise Authorization (RMA) number.

DISCLAIMER
This information is not intended for specific application purposes. Stenner Pump Company reserves the right to make changes to prices, products, and specifications at any time without prior notice.