FAQs

General FAQs

• How do I troubleshoot my pump?

  Each pump manual has a troubleshooting chart in the back.  Find your pump’s manual here.  However, we’re always here to assist you, Contact us!

• How do I place an order?

  For assistance in locating a supplier, Contact us!

• Can I distribute Stenner products?

  Stenner sells through established Wholesale, OEM and Catalog companies. Pre-qualified applicants are reviewed according to the distribution criteria.  Contact us for more information.

• Does Stenner drop ship orders?

  Stenner drop ships on a limited basis.

• Does Stenner sell internationally?

  Yes, to contact the International Sales Department, email international@stenner.com or Contact us.

• Where are Stenner products made?

  Stenner products are manufactured in Jacksonville, Florida. Stenner also has a distribution center in Pennsylvania and Kansas to reduce shipping time to better serve our customers.

• Where is Stenner located?

  Stenner has three distribution centers in Florida, Pennsylvania and Kansas.  Stenner also has a regional office in Nevada taking calls Monday through Friday until 8pm Eastern Time.

• Which Stenner pump best suits my application?

  Go to Pumps at a Glance to see your options.  For further assistance, Contact us.

  Homeowners and end users should contact a water treatment professional to provide a recommendation.

• What solution strength should I use?

  Solution strength varies with the application. For questions, Contact us.

  Homeowners and end users should contact a water treatment professional to provide a recommendation.

• Does the suction and discharge tubing size (outside diameter) affect the pump output?

  No, the outputs are the same when using 1/4″ or 3/8″. The 3/8″ size is generally recommended for injecting viscous solutions.

• What accessories are included with a pump purchase?

  All pumps are shipped with the accessories for an initial pump installation and manual.  A spare pump tube is also included with most models.

  For a complete listing for your pump, refer to the Installation and Maintenance Manual for your series found in Literature. Items such as plumbing or electrical materials and pipe fittings are not included and are the responsibility of a professional installer.

• How old is my pump?

  On the pump label, the first six digits of the serial number represent the date it was manufactured. For additional assistance, Contact Us.

• What is the suction lift of the Classic series pump?

  Limited testing has shown that most models have a suction lift of 25 ft (7.6 m) vertical, based on water.  The Econ TD & Econ TD Battery have suction lift of 5 ft (1.5 m) vertical, based on water.

• What agency approvals do Stenner products have?

  Agency approvals vary per product. To find the general listings, click on the technical data tab on the selected product detail page. For specific information,  Contact us.

• Are the pumps NEMA rated?

  The S Series, S420 Series, and S Variable Series are NEMA 4X rated.

• Can the pump's total flow rate output capacity be increased or decreased?

  Yes, the method for changing the total output capacity of a pump can generally be accomplished by changing the tube size. Additional methods are dependent on the pump series. For assistance, Contact Us.

• Does the pump flow rate put[ut change in response to head pressure?

  The pump output is not affected as long as the pump is operating within its pressure rating capabilities.

• How do I know what tube size to purchase?

  Below are three options to find the pump tube you need:

  1. • Look for the tube size, represented by a number or letter, that is molded on to one of the tube fittings.
     • Find the model from the pump’s data label and reference the output chart in the manual or catalog to find the tube size that was shipped in the pump. You can find the pump manuals in Literature.
     • Contact us, we’re here to assist you.
• How often should I change the duckbill (where applicable) and the pump tube?

  The pump tube and duckbill are wear parts and replacement is part of routine maintenance. Pressure, run time and the liquid injected are just some of the factors that can affect tube life. Replacing the tube and duckbill before they are worn out is preventative maintenance practice and is recommended by Stenner. The first time the pump tube is replaced is an indication of the approximate life of the tube in that particular application. It is very important to verify that the worn tube was due to normal wear and not an outside contributing factor that could have shortened the tube’s life. Pump tubes and rubber components are considered perishable consumables and are not covered under warranty. For assistance, Contact us.

• Can Stenner Pumps dispense petroleum based products?

  To pump petroleum based products, order a pump from the Classic Series, S Series S30 model, S420 Series S34 model or S Variable Series S3V model with a Versilon® pump tube. Confirm solution compatibility with the Chemical Resistance Guide before selecting the material. (Note: Not all pumps and tube sizes are available with Versilon® material).

• Can the QuickPro® roller assembly be used in an old style style pump head?

  No, the QuickPro® roller assembly can only be collapsed and expanded by using the QuickPro® tube housing cover. The QuickPro® pump head is included with the Classic and models manufactured after May 2011 and from models in the S Pump Line beginning with S3. The QuickPro® pump head can be identified by the latches on each side of the pump head.

• How do I know if my roller assembly is a QuickPro® roller assembly?

  The rollers arms on the roller assembly are black and can collapse or expand.

  

• Is there suction/discharge tubing available that is UV tolerant?

  Yes, select UV black suction/discharge line when building your pump item number.

• What is the warranty for the pumps?

  Stenner Pump Company offers a limited warranty and will for a period of one (1) or two (2) years from the date of purchase (proof of purchase required) repair or replace–at our discretion–all defective parts. Stenner is not responsible for any removal or installation costs. Pump tube assemblies and rubber components are considered perishable and are not covered in this warranty. Pump tube will be replaced each time a pump is in for service, unless otherwise specified. The cost of the pump tube replacement will be the responsibility of the customer. Stenner will incur shipping costs for warranty products shipped from our factory. Any tampering with major components, chemical damage, faulty wiring, weather conditions, water damage, power surges, or products not used with reasonable care and maintained in accordance with the instructions will void the warranty. Stenner limits its liability solely to the cost of the original product. We make no other warranty expressed or implied.